Our candles are hand-poured with 100% plant-based soy wax, natural cotton wicks, and premium fragrance oils crafted with botanical extracts and essential oils sourced from around the world.

Carefully selected with ingredient safety in mind, our fragrance oils are formulated without phthalates or ingredients classified as carcinogens under our suppliers’ standards. Excluding phthalates also avoids a group of chemicals that includes known endocrine disruptors.

Each scent is formulated by our founder, a Certified Aromatherapist. Our unscented candles contain no added fragrance.

Every candle is hand-poured in small batches in Raleigh, North Carolina.

Each Scent Series brings together three complementary fragrances inspired by a particular mood, moment, or place. The candles arrive together in 4-ounce glass vessels, making them well suited for gifting or enjoying several related scents.

Choose four available fragrances in petite 1-ounce champagne-gold tins. Your selections arrive in a gift box with a set of white-tipped candle matches. It is an easy way to explore several scents before selecting a larger candle.

Each product page includes fragrance notes, scent families, and an overall scent profile to help guide your selection. If you prefer to explore several options first, we recommend beginning with the Discovery Set.

Seasonal fragrances are released in limited quantities and may not return once sold out. Joining our email list is the best way to learn about seasonal releases and restocks.

Frosting, subtle color changes, and areas where the wax pulls away from the glass can occur naturally with soy wax. These variations do not affect the candle’s fragrance or performance and reflect the natural character of the wax.

Before each use, trim the wick to approximately ¼ inch and remove any debris from the wax. During the first burn, allow the melted wax to reach close to the sides of the vessel to encourage an even burn.

Do not burn your candle for more than four hours at a time. Keep it on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials. Never leave a burning candle unattended. Discontinue use when approximately ½ inch of wax remains.

Animals can have individual sensitivities to fragrance. Burn candles in a well-ventilated area, keep them beyond the reach of pets, and allow pets to leave the room freely. Discontinue use if you notice signs of discomfort and consult your veterinarian regarding any condition specific to your pet.

Most orders are prepared and shipped within one to three business days, excluding weekends and holidays. Additional processing time may be needed during seasonal releases, holidays, or major sales. Carrier delivery estimates begin after an order has shipped.

We currently ship within the United States.

Complimentary standard shipping is available on U.S. orders of $75 or more after discounts and before taxes. Shipping charges for orders below $75 are calculated at checkout.

You will receive an email with tracking information when your order is prepared for shipment. Tracking may take 24–48 hours to update after the carrier receives your package. A shipping label alone does not mean the package is in transit.

Please contact us as soon as possible. We will make every effort to assist before your order enters processing, but changes and cancellations cannot be guaranteed. Once an order has shipped, we cannot change its contents or redirect it to another address.

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders delivered to the address submitted with the order are not eligible for a complimentary replacement or refund because the address was entered incorrectly.

If tracking has not updated for seven days or your package is significantly past its estimated delivery date, please contact us with your order number. We will help investigate with the carrier and review the appropriate resolution. If you purchased Route protection, submit eligible claims within Route’s filing window; do not wait for a carrier investigation to finish if a deadline is approaching.

If tracking says delivered but you cannot locate your package, check the delivery address, nearby entrances, household members, neighbors, and any mailroom or parcel locker. Contact the carrier and contact us if it is still missing.

For orders protected by Route, delivered-but-missing claims are generally filed 5–30 days after the delivery scan. Carrier misdelivery is different from theft after correct delivery; we will help investigate. Replacement or reimbursement for unprotected packages stolen after correct delivery is not guaranteed.

Optional Route Shipping Protection covers eligible lost, stolen, and damaged packages, subject to Route’s terms, exclusions, and claim deadlines. If you purchased protection, file a claim with Route or contact us for assistance.

Route’s standard claim windows are 7–30 days after the last tracking update for domestic lost packages, 5–30 days after delivery for delivered-but-missing packages, and within 30 days of delivery for damage. These windows are separate from our request to report order issues promptly. Refer to Route’s current claim deadlines and the terms applicable to your order.

Declining protection does not prevent you from contacting us about an order issue. Replacement or reimbursement for an unprotected package stolen after correct delivery is not guaranteed.

If an item arrives damaged or defective, please contact us as soon as possible, preferably within seven days of delivery, with your order number and clear photos of the item, packaging, and shipping label. Do not use a damaged product or burn a candle in a cracked or broken vessel. Retain the item and packaging where safe until we provide instructions.

Once the issue is confirmed, we will arrange a replacement at no additional cost. If a replacement is unavailable, we will refund the affected item. Package protection is not required for assistance with damaged, defective, incorrect, or missing items. If we require a return for one of these issues, we will cover return shipping.

Please contact us as soon as possible, preferably within seven days of delivery, with your order number and details of any incorrect or missing item. Include photos of the items and packaging received where applicable. Once confirmed, we will send the correct or missing item at no additional cost, or refund it if unavailable. Retain incorrect items and packaging until we provide instructions.

We accept returns of unused products, including unused candles. Please contact us within 14 days of delivery to request a return and receive authorization and return instructions. Items must be returned unused, in their original condition and packaging.

Customers are responsible for return shipping costs and for securely packaging their return. We recommend a tracked shipping service and appropriate insurance. Refunds are subject to inspection and are not guaranteed if an item arrives back damaged. Returns received used or damaged may not qualify for a refund.

Approved refunds cover the purchase price paid for the returned items, excluding original shipping and handling charges. Used candles are not eligible for change-of-mind returns. Damaged, defective, incorrect, or missing items are handled separately below.

Review the offer’s expiration date, qualifying products, minimum purchase requirement, and other restrictions. Unless otherwise stated, discount codes cannot be combined. If the code still does not work, please contact us before completing your purchase. Discounts cannot be applied retroactively after an order has been submitted.

Yes. Please contact us before ordering to discuss the quantity, preferred delivery date, and current availability. Additional preparation time may be required for larger orders.