Terms & Conditions

Last updated: September 14, 2026

These Terms & Conditions apply to purchases from and use of the Simple North online store. “Simple North,” “we,” “us,” and “our” refer to Simple North, based in Raleigh, North Carolina. Please read these Terms before placing an order and retain a copy for your records.

Using Our Store

You must be legally able to enter into a purchase agreement or have a parent or legal guardian complete the purchase. Provide accurate contact, billing, and shipping information and use only payment methods you are authorized to use. If you create an account, keep its access credentials secure and contact us if you suspect unauthorized access.

You may not use our store for fraud, unlawful activity, infringement of another person’s rights, unauthorized collection of personal information, or interference with website security or operation.

Products & Product Information

We sell artisan candles, home accents, and gift sets. Hand-poured candles and natural materials may vary slightly in appearance. Product photographs, screen colors, scent descriptions, and estimated burn times are provided to help you choose; actual appearance and performance can vary with the product and conditions of use. These variations do not excuse a defective product or an item that materially differs from its description.

Product availability, descriptions, and prices may change for future orders. We will not substitute a materially different product or increase the price of a placed order without your agreement.

Orders, Prices & Payment

Prices are in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges are shown at checkout. By submitting an order, you authorize payment of the displayed total. Payment services may have their own terms and privacy notices.

An order confirmation acknowledges receipt of your order. We may decline or cancel an order for a genuine pricing error, unavailable inventory, suspected fraud, or another lawful reason. If we cancel an order after taking payment, we will notify you and refund the canceled portion, including applicable taxes and shipping charges, as required by law.

Promotions are subject to the terms shown with the offer. Enter discount codes before checkout; discounts cannot be applied retroactively unless we expressly offer otherwise.

Shipping & Order Changes

We currently ship within the United States. Complimentary standard shipping is available on orders of $75 or more after discounts and before taxes. Most orders ship within 1–3 business days, excluding weekends and holidays. Standard delivery is estimated at 1–5 business days after shipment. Tracking may take 24–48 hours to update after the carrier receives your package; creation of a shipping label does not mean the package is in transit.

If we cannot ship within the promised time, we will provide the delay notice, cancellation option, and refund required by applicable law. Contact us promptly to request a cancellation or address change. We will try to help before processing, but changes cannot be guaranteed.

You are responsible for the shipping address entered at checkout. If an order is correctly delivered to an address you entered incorrectly, a complimentary replacement or refund is not guaranteed. Contact us about delayed, lost, or misdelivered packages so we can investigate. A delivery scan alone does not resolve every delivery dispute.

Returns & Refunds

We accept returns of unused products, including unused candles. Contact us within 14 days of delivery to request authorization and return instructions. Return items unused, in their original condition and packaging.

For change-of-mind returns, you are responsible for return shipping costs and secure packaging. We recommend tracking and appropriate insurance. Refunds are subject to inspection and are not guaranteed if the item arrives back damaged. Used or damaged returns may not qualify. Approved refunds cover the price paid for the returned items and applicable refundable taxes; original shipping and handling charges are not refundable for change-of-mind returns. Refunds are issued to the original payment method, subject to payment-provider processing times.

Damaged, defective, incorrect, or missing items are handled separately. Contact us promptly, preferably within seven days of delivery, with your order number, details, and photos where applicable. This requested reporting period does not limit rights available under applicable law. Once confirmed, we will replace the affected item at no additional cost or refund it if unavailable. If we require a return for one of these issues, we will cover return shipping.

Optional package protection is not required for assistance with damaged, defective, incorrect, or missing items and does not replace our legal obligations. Protection claims are subject to the provider’s terms and deadlines. Reimbursement for theft after correct delivery is not guaranteed without protection.

See our Shipping & Returns policy for detailed instructions. The terms disclosed when you placed your order apply to that purchase, subject to any additional rights required by law.

Candle Safety & Appropriate Use

Read and follow the warning label and care instructions supplied with each product. Never leave a burning candle unattended. Keep candles away from children, pets, drafts, and flammable materials. Use a stable, heat-resistant surface; allow wax and the vessel to cool before handling. Do not burn a candle in cracked or damaged glass, or attempt to repair a damaged candle. Contact us before using a candle with leaked wax or a shifted wick.

Fragrance preferences and sensitivities vary. Stop using a product if it causes discomfort. Our products and scent descriptions are not medical advice and are not intended to diagnose, treat, cure, or prevent disease. Ingredient descriptions do not guarantee that a product will be suitable for every person, pet, or environment.

Privacy & Email Communications

Our Privacy Policy and store-specific privacy information explain how personal information is handled. Providing an email address for an order does not, by itself, constitute consent to every form of marketing. Our promotional messages are sent by email, not SMS. You can unsubscribe using the link in a promotional email or contact us. Necessary order, safety, and customer-service communications may continue.

Website Content & Reviews

Our original photographs, text, branding, and designs belong to Simple North or their respective rights holders. You may browse and share links for personal use. Commercial copying or reuse requires permission unless otherwise allowed by law.

If you submit a review for publication, you retain ownership and grant us a nonexclusive permission to display it with the name or identifier you choose. Do not submit content you lack permission to share or include private information. We may remove unlawful, abusive, irrelevant, or fraudulent submissions, but do not prohibit honest criticism or require positive reviews.

Third-Party Services & Website Availability

Shopify hosts our store. Links, payment options, and integrations may connect you with independently operated services governed by their own terms. We cannot guarantee uninterrupted website access or the operation of third-party services. This does not eliminate our responsibilities for your order or personal information.

Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Simple North and its officers, employees, agents, and service providers from third-party claims, losses, liabilities, and reasonable costs arising from your violation of these Terms, violation of law or another person’s rights, or misuse of a product contrary to its instructions. This provision does not require you to indemnify us for our own negligence, defective products, unlawful conduct, or liabilities that cannot lawfully be transferred to you. This obligation survives termination where applicable.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE WEBSITE ACCESS, OR THAT THE WEBSITE IS FREE OF HARMFUL COMPONENTS.

This website disclaimer does not negate express product descriptions, our stated return and replacement commitments, or warranties and remedies that applicable law does not permit us to exclude. Discontinuing use of the website does not eliminate your rights concerning an existing order.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIMPLE NORTH AND ITS OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM USE OF THE WEBSITE OR PRODUCTS, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR ANOTHER LEGAL THEORY.

TO THE EXTENT A LIABILITY LIMIT IS LAWFUL, OUR AGGREGATE LIABILITY FOR A CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO SIMPLE NORTH FOR THE PURCHASE GIVING RISE TO THE CLAIM OR $100.

These exclusions and limits do not apply to liability for fraud, willful misconduct, gross negligence, personal injury caused by a defective consumer product, or any other liability or remedy that cannot lawfully be excluded or limited. Some states do not permit certain exclusions or limits, so those provisions may not apply to you. Nothing here eliminates our obligations for refunds, replacements, privacy, or security under applicable law.

North Carolina Law & Time to Bring Claims

These Terms are governed by North Carolina law and applicable federal law, without depriving you of mandatory protections under the laws of your state of residence. The Federal Arbitration Act governs the arbitration agreement to the extent applicable.

To the extent permitted by applicable law and validly agreed as part of the original purchase agreement, a claim for breach of a contract for sale must be commenced within one year after it accrues. This provision does not shorten any period that cannot lawfully be shortened, does not apply to personal-injury or other noncontract claims, and does not override applicable accrual or tolling rules. Where this provision is not enforceable, the applicable statutory period controls.

Binding Arbitration & Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. WHERE ENFORCEABLE, IT REQUIRES ARBITRATION RATHER THAN A TRIAL BEFORE A JUDGE OR JURY.

Please first contact us so we can attempt to resolve a dispute. Informal discussions do not require you to miss a filing deadline.

Except for eligible small-claims matters and claims that applicable law does not permit to be arbitrated, you and Simple North agree to resolve disputes arising from these Terms, the website, or purchases through binding arbitration administered by the American Arbitration Association (AAA). For consumer disputes, the applicable AAA Consumer Arbitration Rules and Consumer Due Process Protocol govern. Rules and filing information are available at adr.org/consumer.

A single neutral arbitrator will decide the dispute and may award relief available under applicable law. Fees, hearing format, and location will follow the applicable AAA consumer rules and fee schedule; Simple North will pay the fees those rules allocate to the business. Either party may bring an eligible individual claim in small-claims court. Nothing prevents a complaint to a government agency.

Any confidentiality requirement is limited by applicable law and AAA rules and does not prevent disclosures to legal or professional advisers, regulators, or others where necessary to pursue or enforce legal rights. An arbitration award may be entered in a court with jurisdiction, and judicial review is limited as provided by law.

If AAA declines to administer a dispute or this arbitration agreement cannot be enforced, the dispute may proceed in a court with proper jurisdiction. To the extent enforceable, non-small-claims court proceedings will be brought in the state courts in Wake County, North Carolina, or the federal courts serving Raleigh, North Carolina. Mandatory consumer venue rights remain unaffected. If a provision is unenforceable, the remainder applies only to the extent permitted by law.

Legal Costs & Survival

A prevailing party may recover reasonable attorneys’ fees and costs only where authorized by applicable law and consistent with applicable consumer arbitration rules. These Terms do not independently impose fee-shifting where it is prohibited. Provisions concerning intellectual property, indemnification, liability, governing law, and dispute resolution survive termination to the extent their purpose requires and the law permits.

Changes & Contact

We may update these Terms prospectively and will post the revision date above. Material changes will be communicated when required by law. Changes will not retroactively reduce rights relating to an existing order. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Simple North
Raleigh, North Carolina, United States
Send a message